Related skills
salesforce macos zendesk📋 Description
- Escalate complex billing, contract renewals, cancellations, and product issues.
- Provide guidance and mentorship to CSS II team members.
- Demonstrate advanced multi-channel servicing across phone, chat, and email.
- Manage a high-volume workload with escalations and urgent requests.
- Lead or participate in cross-functional initiatives to improve customer experience.
- Identify trends and issues to deliver actionable insights for management.
🎯 Requirements
- 3+ years in a customer-facing role within a contact center.
- Full bilingual proficiency (English/Spanish).
- Experience handling billing, RMA, cancellations, renewals or customer success.
- Proven ability to independently resolve challenging customer issues.
- Exceptional communication and interpersonal skills.
- Experience managing 30+ cases per day across multiple channels.
🎁 Benefits
- Total rewards with base salary, bonus and equity.
- Flexible remote model; in-person options where needed.
- Comprehensive health and parental leave plans.
- Accommodations available during recruiting process.
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