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crm saas bilingual spanish english📋 Description
- Support customers via live chat, email, and phone
- Understand customer needs and guide them toward Homebase features or plans
- Educate customers on product functionality and onboarding best practices
- Handle high daily interactions while meeting performance metrics
- Use AI-enabled tools to assist with resolution and documentation
- Accurately document customer interactions and outcomes in internal systems
🎯 Requirements
- Professional fluency in English and Spanish
- 1–3 years in customer service or SaaS
- Payroll, time-tracking, or financial software experience is a plus
- Strong written and verbal communication
- Comfortable navigating web and mobile applications
- Willingness to learn and use AI tools
🎁 Benefits
- Stock options + 401(k) with 4% match
- Medical, dental, and vision coverage + FSA options
- 20 days PTO + company holidays
- Up to 12 weeks paid parental leave (after 6 months)
- Life insurance + short/long-term disability coverage
- Work From Anywhere Month + meeting-free weeks
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