Related skills
crm customer success salesforce saas salesloft📋 Description
- Support SMB customers during first 60 days to ensure onboarding success.
- Deliver product training and best-practice guidance.
- Conduct onboarding calls, sessions, and workshops.
- Document objectives and onboarding plans with senior CSMs.
- Build relationships and establish trust with customer contacts.
- Monitor onboarding progress and escalate risks as needed.
🎯 Requirements
- Exceptional verbal and written fluency in English and French.
- Bachelor's degree or equivalent in a customer-facing role.
- 1-2 years in Customer Success, onboarding, or related roles.
- Familiarity with B2B SaaS, IoT, or technology products is a plus.
- Strong communication, listening, and presentation skills.
- Experience with CRM or ticketing tools (Salesforce, Salesloft, Gainsight) is a plus.
🎁 Benefits
- Hybrid work environment with flexible in-office/remote options.
- Opportunities to innovate in a fast-paced culture.
- Inclusive, fun team culture and career growth.
- Access to health benefits, training and development.
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