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customer success saas marketing automation onboarding ecommerce📋 Description
- Understand platform to explain tech to users.
- Lead onboarding and adoption for enterprise accounts.
- Collaborate with Technical Account Managers on implementations.
- Deliver Quarterly Business Reviews (QBRs) and drive value.
- Act as trusted advisor with best practices and proactive solutions.
- Coordinate cross-functionally to resolve issues and deliver value.
🎯 Requirements
- 2+ years in a customer-facing, technical SaaS role (eCommerce/marketing automation preferred).
- Strong customer-facing skills, professionalism, poise, enthusiasm.
- Ability to understand technical solutions and explain them clearly.
- Proven track record managing multiple accounts and projects.
- Fluent in English and French; strong communication and relationship-building.
- Based in Barcelona, Spain; experience working with international teams.
🎁 Benefits
- Great Place to Work Certified culture.
- Remote-first/hybrid-flexible work setups.
- Healthcare coverage from day 1.
- Unlimited PTO.
- Annual learning & wellness benefit.
- Monthly book perk.
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