Bilingual Customer Success Manager

📋 Description

• Own a book of business and guide customers post-onboarding.
• Drive product adoption with education and training.
• Lead retention efforts and renewals strategies.
• Manage renewals and ensure a smooth path to renewal.
• Partner with Account Managers to identify expansion.
• Serve as primary contact for Spanish-speaking customers.

🎯 Requirements

• Professional fluency in Spanish and English.
• SaaS or customer-facing experience preferred.
• Strong communication and relationship skills.
• Think strategically about customer needs and outcomes.
• Self-starter; manage your own book of business.
• Bachelor's degree in Business Admin or Communications preferred, not required.

🎁 Benefits

• Meaningful equity and other benefits.
• Remote-friendly with local U.S. preference.
• Inclusive, growth-minded culture.
• Opportunities for learning and advancement.