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customer service bilingual e-commerce fraud prevention english📋 Description
- Provide outstanding customer experience across email, phone, chat, and SMS.
- Handle escalated inquiries with empathy and accuracy.
- Own customer concerns from start to finish with timely outcomes.
- Educate users on StockX features, policies, and programs to drive engagement.
- Detect and act on potential fraud to protect customers and the marketplace.
- Share insights to inform improvements across operations and products.
🎯 Requirements
- High school diploma or equivalent required.
- Fluent in Chinese and English, written and spoken.
- 2-3 years in Customer Service, Sales Support, or E-commerce.
- 1-2 years in a Contact Center with multichannel interactions (phone, chat, email, SMS).
- Proven ability to drive retention, satisfaction, and repeat engagement.
- Strong communication, empathy, and active listening with a sales mindset.
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