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customer service e-commerce fraud detection english chinese📋 Description
- Provide an outstanding customer experience across email, phone, chat, and SMS.
- Handle escalated inquiries with empathy and accuracy.
- Promote loyalty by reinforcing StockX value and resolving issues.
- Take ownership of concerns from start to finish with timely outcomes.
- Educate users on StockX features, policies, and programs to drive engagement.
- Detect and act on potential fraud to protect customers and the marketplace.
🎯 Requirements
- High school diploma or equivalent.
- Fluent in Chinese and English, written and spoken.
- 2-3 years in Customer Service, Sales Support, or E-commerce.
- 1-2 years in a contact center with multichannel interactions (phone, chat, email, SMS).
- Proven ability to drive retention, satisfaction, and repeat engagement.
- Strong communication, empathy, and active listening with a sales mindset.
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