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crm sales customer service e-commerce fraud detection📋 Description
- Provide outstanding multichannel customer support across email, phone, chat, and SMS.
- Resolve escalated inquiries with empathy and accuracy.
- Promote loyalty by reinforcing StockX value and positive resolutions.
- Own customer concerns from start to finish for timely outcomes.
- Educate users on StockX features, policies, and programs.
- Identify opportunities to boost satisfaction and sales conversions.
🎯 Requirements
- High school diploma or equivalent required.
- 2-3 years in Customer Service, Sales Support, or E-commerce.
- 1-2 years in a Contact Center with multichannel interactions.
- Proven ability to drive retention and repeat engagement.
- Strong communication, empathy, and active listening with a sales mindset.
- Detail-oriented with strong follow-through and results-driven mindset.
- Flexible to work varying shifts.
🎁 Benefits
- Remote-friendly role with flexible scheduling.
- Equal opportunity employer with diverse, inclusive culture.
- Opportunity to work with StockX programs like Early Seller Payout and Bulk Shipping.
- Growth in a fast-paced, tech-driven environment.
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