Bilingual Customer Service Specialist

📋 Description

• Provide outstanding customer experiences across channels (email, phone, chat, SMS).
• Handle escalated inquiries with empathy, professionalism, accuracy.
• Promote loyalty by reinforcing StockX value and positive resolutions.
• Own customer concerns from start to finish for timely outcomes.
• Educate users on StockX features, policies, and programs.
• Drive engagement and repeat use to support revenue growth.
• Balance advocacy with business priorities for fair resolutions.
• Identify improvements to satisfaction, retention, and sales.
• Detect and act on potential fraud to protect customers.
• Support high-value users with programs like Early Seller Payout.
• Share insights from interactions to inform product and process improvements.

🎯 Requirements

• High school diploma or equivalent.
• 2–3 years in Customer Service, Sales Support, or e-commerce.
• 1–2 years in a Contact Center with multi-channel interactions.
• Proven ability to drive customer retention, satisfaction, and repeat engagement.
• Strong communication, empathy, and active listening with a sales mindset.
• Detail-oriented with strong follow-through and results-driven mindset.
• Thrives in a fast-paced environment with accuracy and professionalism.
• Confident in handling escalations, independent decisions, and owning results.
• Positive attitude, team-oriented, and motivated to contribute to loyalty.
• Flexible to work varying shifts to meet business demands.