Bilingual Customer Service Representative (Remote GA)

📋 Description

• Understand Oscar processes, procedures, and tools.
• Work with members, brokers, providers, and Oscar vendors via multiple channels.
• Manage an assigned caseload, ensuring service, productivity, and quality.
• Escalate and resolve issues to meet turnaround times.
• Participate in process improvement projects.
• Comply with PHI-related regulatory standards.

🎯 Requirements

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience
• High school diploma or GED

🎁 Benefits

• Medical, dental, and vision benefits
• 11 paid holidays, paid sick time, paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements
• 15 days/year vacation accrual