Bilingual Customer Service Representative (Remote — FL/GA/TX/AZ)

📋 Description

• Understand Oscar processes, procedures, and tools.
• Engage with members, brokers, providers, and vendors across channels.
• Manage caseload; maintain service, productivity, and quality.
• Build relationships with partners.
• Support leadership by escalation of issues.
• Monitor health of WIP issues.

🎯 Requirements

• Bilingual Spanish & English; full professional reading, writing, speaking.
• 1+ year in a high-volume or customer-focused setting.
• 6+ months healthcare experience.
• High school diploma or GED.

🎁 Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance