Bilingual Customer Service Representative (Remote — FL/GA/TX/AZ)
Related skills
customer service data entry bilingual spanish english📋 Description
- Develop understanding of Oscar processes, procedures, and tools.
- Interact with members, brokers, providers, and vendors across channels.
- Manage an assigned caseload with service, productivity, and quality.
- Form working relationships with all partners.
- Support leadership by escalating issues via established pathways.
- Monitor health of all assigned work-in-progress issues.
🎯 Requirements
- Bilingual in Spanish and English with professional proficiency.
- 1+ years in a high-volume or customer-focused setting.
- 1+ years of healthcare experience.
- High school diploma or GED.
🎁 Benefits
- Pay: $19.00/hr; potential $1.00/hr bilingual bump after assessment.
- Medical, dental, and vision benefits for full-time staff.
- 11 paid holidays, paid sick time, parental leave.
- 401(k) plan participation, life and disability insurance.
- Paid wellness time and reimbursements.
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