Develop understanding of current Oscar processes, procedures, and tools
Collaborate with members, brokers, providers, and Oscar vendors via multiple channels
Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
Form working relationships with all partners
Support leadership by identifying issues through escalation pathways
Monitor and track the health of all assigned work-in-progress issues

🎯 Requirements

Must be bilingual Spanish/English with full proficiency in reading, writing, and speaking
1+ years of experience in a high-volume or customer-focused setting
6+ months of healthcare experience
High school diploma or GED
PHI privacy and data security familiarity

🎁 Benefits

Medical, dental, and vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
15 days paid vacation per year

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