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customer service data entry microsoft office spanish english📋 Description
- Develop understanding of Oscar processes, procedures, and tools.
- Interact with members, brokers, providers, and Oscar vendors through channels.
- Manage an assigned caseload, maintaining service, productivity, and quality.
- Form working relationships with partners.
- Support leadership by identifying issues via escalation paths.
- Monitor health of all WIP issues and ensure timely resolution.
🎯 Requirements
- Bilingual in Spanish and English with professional reading, writing, and speaking.
- 1+ years of experience in a high-volume or customer-focused setting.
- 6+ months of healthcare experience.
- High school diploma or GED.
🎁 Benefits
- Medical, dental, and vision benefits
- 11 paid holidays and paid sick time
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
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