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crm customer service time management remote work call center📋 Description
- Provide best-in-class customer service over the phone.
- Respond to client requests and educate them on programs.
- Anticipate client needs and exceed expectations.
- Document outcomes in the CRM for tracking and analysis.
- Work as part of a remote Client Success team.
- Handle high-volume calls in a home-based call center.
🎯 Requirements
- 1 year call center experience (Required)
- Bilingual - Spanish (Required)
- Reliable, high-speed internet connection (Required)
- CRM proficiency (Required)
- Strong customer service orientation
- Strong communicator with good listening skills
🎁 Benefits
- Health, dental, and vision programs
- Generous PTO, paid holidays, and parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development and training
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