Provide best-in-class customer service over the phone; educate on programs.
Primary contact for clients in hardship programs; liaison to Sales/Operations.
Complete 4-week training to master hardship programs; deliver positive experiences.
Remote call center with CST hours: Mon-Fri 7am-10pm, Sat-Sun 7am-9pm.
Document outcomes in CRM; collaborate with departments to resolve inquiries promptly.

🎯 Requirements

1 year call center experience (Required)
Bilingual Spanish (Required)
Reliable, high-speed internet connection (Required)
CRM proficiency
Strong customer service orientation
Excellent verbal and written communication; active listening

🎁 Benefits

Health, dental, and vision coverage contributions
Generous PTO, holidays, and parental leave
401(k) matching program
Merit advancement opportunities
Career development and training
Collaborative team culture

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