Bilingual Customer Service Administrator

📋 Description

• Handles all incoming service inquiries in person or via phone and digital channels.
• Handles escalations using active listening and de-escalation strategies.
• Troubleshoots general customer support questions.
• Documents interactions in CRM per criteria and SLAs.
• Performs administrative tasks: data entry of student information, licensing applications, fingerprints.
• Keeps facility neat, stocked, and provides friendly service.

🎯 Requirements

• 1+ year in customer service or administrative role.
• High school diploma or GED; some college preferred.
• Varied hours including occasional evenings and weekends.
• Bilingual English/Spanish required.
• Proficient with Microsoft Office.
• Typing at least 20 wpm; ability to lift up to 40 pounds.