Bilingual Client Support Manager

📋 Description

• Provide world-class customer service in Spanish and English
• Be a supportive, collaborative partner for installers
• Strategically partner with installers to improve the customer experience
• Act as the primary contact for escalated client issues, timely resolutions
• Help resolve questions or concerns from existing customers
• Communicate with installers about past, present and future projects
• Effectively managing a pipeline of projects to completion
• Document client interactions in the CRM system to maintain accurate records and track trends
• Conduct monthly partner due diligence checks
• Analyze data and spot trends
• Collaborate on investigations into possible fraudulent or suspicious activities
• Provide timely support to clients via email, phone, and chat
• Maintain a positive and professional attitude in all client and customer interactions

🎯 Requirements

• Multitask effectively
• Work independently and collaboratively
• Interact effectively with high-profile partners
• Superior organizational skills
• Exceptional verbal and written skills
• Excellent problem-solving abilities
• Handle pressure and manage priorities effectively
• Flexible to changing priorities and business needs
• Strong time management
• Solar knowledge preferred
• Bilingual in Spanish required