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crm customer service retention bilingual spanish phone support📋 Description
- Educate clients about Beyond Finance hardship program.
- Provide empathetic, active listening; deescalate concerns.
- Navigate CRM to access client status and progress.
- Analyze financial situation; suggest debt-free options.
- Retain clients by offering tailored solutions.
- Deliver best-in-class service via phone and other channels.
🎯 Requirements
- Bilingual Spanish required.
- Experience in retention, sales, or collections.
- High school diploma or equivalent; degree a plus.
- Ability to work in a fast-paced, high-call-volume environment.
- Strong negotiation and deescalation skills.
- Proficient with a CRM system; tech-savvy.
🎁 Benefits
- Health, dental, and vision program contributions.
- Generous PTO, holidays, and parental leave.
- 401(k) matching program.
- Merit-based advancement opportunities.
- Career development and training programs.
- Collaborative and inclusive team culture.
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