Bilingual Cantonese - Customer Support Specialist, Call Center - ON SITE
Related skills
customer service bilingual healthcare pharmacy call center📋 Description
- Receive inbound calls to resolve issues for patients, doctors, insurers
- Provide patient care to support pharma programs and triage to appropriate teams
- Strive to meet and exceed performance targets
- Document call information per procedures
- Use Knowledge Base to resolve inquiries
- Maintain confidentiality of patient and proprietary information
🎯 Requirements
- Bilingual Cantonese required, strong command of English
- HS diploma or GED required; Bachelor's degree strongly preferred
- Customer service or inbound call center experience required
- Healthcare/pharmacy industry experience preferred
- Strong verbal and written communication skills
- Strong technical aptitude and ability to learn complex software
🎁 Benefits
- Medical, dental, and vision insurance plans
- 401(k) retirement plan
- Paid time off, sick time & holidays
- Paid parental/baby bonding leave
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
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