Technical Support Engineer

Overview

Technical Support Engineer at BigID in Lisbon. The role provides technical assistance to customers using BigID's data privacy platform. You will troubleshoot issues, reproduce and document bugs, and collaborate with product and engineering teams to improve the product. This on-site position in Lisbon requires strong communication, analytical skills, and a customer-first mindset.

Responsibilities

• Respond to customer inquiries and triage technical issues related to BigID's platform.
• Troubleshoot, reproduce, and document issues, and collaborate with engineering to resolve them.
• Provide timely updates to customers and maintain clear records in ticketing systems.
• Contribute to the knowledge base and create self-help resources for customers.
• Work closely with Product and Engineering to communicate customer feedback and product improvements.

Qualifications

• Experience in technical customer support for SaaS platforms (1+ year preferred).
• Strong communication and problem-solving skills; able to explain complex technical concepts clearly.
• Familiarity with data privacy concepts and/or data security is a plus.
• Ability to work on-site in Lisbon; flexible, collaborative, and customer-focused.

What We Offer

• On-site role in Lisbon with a collaborative, fast-paced environment.
• Opportunities for growth and cross-functional exposure across Product and Engineering.
• Comprehensive benefits and a supportive team culture.