Senior Customer Success Manager, EMEA

\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eLet’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eWe do. We can’t cram it all in here, but you’ll start noticing it from the first interview.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eEven our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eThis makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eJoin us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003eIf that sounds exciting—and the job description below feels like a fit—we really should start talking. \u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003ch2\u003e\u003cstrong\u003e\u003cu\u003eWhat You’ll Do\u003c/u\u003e\u003c/strong\u003e\u003c/h2\u003e\u003ch3\u003e\u003cstrong\u003eExecutive Relationship Orchestration\u003c/strong\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eBuild and deepen strategic, executive to senior-level partnerships across global key accounts.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eExpand multi-threaded sponsorship by identifying and cultivating new champions and influencers in new parts of the business\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003ePosition BetterUp as a transformation partner by aligning with the customer’s C-Suite objectives, vision and strategic priorities.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003ch3\u003e\u003cstrong\u003eValue Stewardship\u003c/strong\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eLead Business Value Reviews (BVRs) to showcase, define, measure, and communicate the value of BetterUp’s Human Transformation Platform aligned to customer outcomes mapped from the pre-sales cycle.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eCo-develop strategic roadmaps that drive long-term value realization and business transformation anchored to adoption \u0026amp; utilization of the platform.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eGuide BetterUp and customer teams toward shared success metrics through proactive planning and alignment.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch3\u003e\u003cstrong\u003eAccount Leadership\u003c/strong\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eOwn customer health and retention across complex, multi-product customer engagements.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eIdentify early signals of risk or opportunity and drive cross-functional mitigation or acceleration strategies.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eServe as the voice of the customer internally, influencing BetterUp teams to prioritize client success.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ch3\u003e\u003cstrong\u003eInnovation \u0026amp; AI Enablement\u003c/strong\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eLeverage AI tools to streamline workflows, analyze trends, and enhance customer-facing deliverables.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eDrive AI adoption internally and externally by modeling practical, effective use cases.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eContinuously experiment and iterate on ways to increase scale, efficiency, and strategic insight using AI.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003ch3\u003e\u003cstrong\u003eNarrative Building \u0026amp; Influence\u003c/strong\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eCraft compelling value narratives that link BetterUp’s platform to customer strategy and transformation goals.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eInfluence data-driven storytelling that drives urgency, alignment, and advocacy with our People Insights Consultants (PICs)\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eInfluence senior stakeholders to take bold action in support of long-term impact.\u003cbr \/\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ch3\u003e\u003cstrong\u003eMarket \u0026amp; Product Insights\u003c/strong\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eCapture and share actionable customer insights that inform BetterUp’s product and go-to-market strategy.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eIdentify patterns and themes across accounts to surface scalable opportunities and risks.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eAdvocate for the evolving needs of enterprise clients to shape platform innovation and services.\u003cbr \/\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003ch3\u003e\u003cstrong\u003eChange Leadership \u0026amp; Strategic Agility\u003c/strong\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eLead customers through complexity and organizational change with confidence and empathy.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eThrive in ambiguity and adapt quickly to shifting priorities or business environments.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003eChampion new ways of working, continuously improving processes and outcomes through innovation.\u003cbr \/\u003e\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch2\u003e\u003cstrong\u003e\u003cu\u003eWhat We’re Looking For\u003c/u\u003e\u003cstrong\u003e\u003c/h2\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eProven success managing strategic, high-stakes customer relationships\u003c/strong\u003e within global enterprise environments, including C-suite stakeholders across HR, Operations, and Business Units.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eExperience with complex SaaS ecosystems\u003c/strong\u003e—especially in Human Capital Management, Employee Experience, or Organizational Effectiveness.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eTrack record of delivering measurable value through structured frameworks\u003c/strong\u003e, such as Business Value Reviews, ROI storytelling, or health assessments.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eDemonstrated AI fluency\u003c/strong\u003e—both in using tools (e.g., ChatGPT, workflow automation) to enhance productivity and in helping clients adapt to new ways of working through AI\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eConsultative and prescriptive approach\u003c/strong\u003e with the ability to challenge clients constructively, ground expectations, and steer strategic outcomes without losing trust.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eMulti-threaded project and relationship management experience\u003c/strong\u003e, including leading cross-functional workstreams across internal teams, external stakeholders, and global time zones.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eStrong business acumen and vertical-specific knowledge\u003c/strong\u003e, with the ability to quickly understand customer-specific challenges and translate platform capabilities into strategic solutions.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eInspirational influence and executive presence\u003c/strong\u003e, with the ability to shift mindset, spark behavior change, and elevate BetterUp’s thought leadership in key conversations.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eProactive, adaptable mindset\u003e—you anticipate challenges before they arise and leverage innovation to drive efficiency, scale, and customer delight.\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"min-height:1.5em\"\u003eTravel expectations 25-50%\u003c/p\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003c/p\u003e\u003ch2\u003e\u003cstrong\u003e\u003cu\u003eIdeal Profile:\u003c/u\u003e\u003c/strong\u003e\u003c/h2\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eSaaS Industry Experience (Required):\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"min-height:1.5em\"\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003e4+ years total experience with \u003cstrong\u003edirect Customer Success roles in a SaaS environment\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp style=\"min-height:1.5em\"\u003e\u003cstrong\u003eDemonstrated success in \u003cstrong\u003evalue realization, customer engagement\u003c/strong\u003e, and \u003cstrong\u003edriving retention\u003c/strong\u003e.\u003cbr /0" ,"qualification_html":""