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Added
19 days ago
Location
Type
Full time
Salary
Not Specified

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Related skills

fnma fhlmc fha heloc jumbo

A Better Opportunity

At Better we seek an experienced front-line Manager and Leader for our US based Processing (internally referred to as Coordination) team that has the drive and the passion for leading a production team and achieving results in a fast-paced environment.

Responsibilities

  • Responsible for managing and leading a team of 10-15 individual contributors towards team objectives and KPIs throughout production cycles.
  • Effectively provide and coach through qualitative and quantitative feedback sessions for your direct reports.
  • Effectively manage a daily routine to ensure the team meets daily KPIs
  • Monitor and develop daily cadence as the product continues to improve and be able to quickly adjust as needed or required
  • Serve as the first line of defence to diffuse customer escalations to management.
  • Support processing team thorough secondary analysis of applicant's income and expense data, self-employment documentation, credit reports, and property valuations to affirm borrower qualifies for loan.
  • Have the knowledge to be able to verify and analyse all necessary financial information and documentation; ensure that loan files contain all necessary credit and legal documents to satisfy underwriting conditions.
  • Have the knowledge to be able to Calculate qualifying ratios, to determine creditworthiness.
  • Support the Coordination team through consistent feedback sessions and 1:1 developmental coaching session
  • Monitor and oversee the team's performance and be able to pivot and act quickly
  • Work alongside your peers in both India and in the US to collaborate and ensure processes and procedures are in place to create a smooth and seamless customer experience.
  • Have extensive mortgage knowledge that includes knowledge of how qualifying income and assets are calculated as well as an understanding of the mortgage process and flow.
  • Complying with corporate policies and procedures, as well regulatory compliance.
  • Work collaboratively to build knowledge and skill set by working cross functionally
  • Stay up to date with industry regulations and investor guidelines changes.

    • Qualifications

  • 3-5+ years of experience processing (or underwriting) FNMA, FHLMC, FHA, HELOC and Jumbo mortgages
  • 3+ years of management experience, managing a team of direct reports
  • Strong understanding of purchase, refi, and jumbo guidelines
  • Knowledge of agency conventional underwriting product guidelines
  • Familiarity with Desktop Underwriter (DU) & Loan Prospector (LPA)
  • Effective communication, organization, and time management skills
  • Ability to troubleshoot and solve problems independently
  • Ability to maintain composure in a fast-paced environment

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