Develop and execute strategic email campaigns and outreach sequences.
Build and optimize workflows using our CS platform.
Analyze account data to generate insights for clients at scale.
Facilitate one-to-many engagement efforts (webinars, office hours).
Collaborate cross-functionally with Product, Sales, Marketing and Support to drive customer value.
Engage with customers 1:1 where appropriate to drive product adoption, expansion opportunities or resolve escalated issues.

🎯 Requirements

Bachelor's degree in Business, Communications or related field
2+ years in Customer Success or similar client-facing role
Strong written and verbal communication and data analysis skills
Proficient in Microsoft Excel, PowerPoint and Word
Excellent problem solving and relationship building skills
Familiarity with CRM systems like Salesforce, Planhat or Gainsight preferred

🎁 Benefits

Base salary $60,000 - $70,000 USD per year + Bonus

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