Senior Fraud Operations Analyst

Meet BenevityBenevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity is looking for a Senior Fraud Analyst with a strong background in Fraud Operations to join our team. This role will have a heavy emphasis on the monitoring, detection, and response of financial fraud related incidents as we move billions of dollars of money between 100s of clients to thousands/millions of non-profits.

You will also guide, coach, and mentor junior analysts, sharing your expertise to grow the team’s skills and confidence. This is a role for someone who thrives in technical investigations, but also wants to shape strategy, strengthen processes, leverage automation/AI, and develop people.

What you’ll do:

• Investigate fraud attempts such as:
• Account takeovers involving donor, nonprofit, or client accounts
• EFT mismatches or anomalies during fund disbursements or payouts
• Suspicious activity patterns in donations, volunteering, or user access
• Utilize AI enabled tooling and technology purpose built for non-profit fraud monitoring, as well as commercially available tools and technologies fit for purpose.
• Collaborate with stakeholders across the business including Legal, Finance, Non-Profits Team and other teams to refine detection rules, alerts, and workflows.
• Leverage automation and AI/ML models to improve fraud detection, security monitoring, and incident response..
• Influence and improve fraud operations processes, including prevention strategies and use of intelligent tooling.
• Provide mentorship, coaching, and support to junior fraud analysts.
• Foster a collaborative culture focused on learning, knowledge sharing, and operational excellence.

What you’ll bring:

• 3–5 years of experience in fraud operations.
• Hands-on experience with fraud tooling such as transaction monitoring, case management, identity verification, anomaly detection, and behavioral analytics platforms
• Strong understanding of fraud schemes relevant to Benevity, such as:
• Account takeovers (unauthorized access to client or donor accounts)
• EFT mismatches or anomalies (irregularities in electronic fund transfers or payouts)
• Suspicious activity patterns across donations, volunteering, or user accounts
• Financial fraud schemes including:
• Impersonation fraud (fraudsters posing as legitimate people, nonprofits, or companies)
• Document fraud (use of falsified or manipulated documents to enable fraud or account takeover)
• Social engineering and phishing aimed at obtaining account credentials or financial information
• Demonstrated ability to mentor and coach junior team members.
• Proven track record of improving operational processes in security or fraud contexts.
• Strong communication skills, with the ability to bridge technical and business audiences.
• Experience applying automation or AI/ML techniques to enhance fraud detection.

Nice to Have:

• Scripting/automation experience (Python, PowerShell, Bash).
• Knowledge of compliance frameworks (PCI DSS, SOC 2, ISO27001, GDPR).