Benefit Customer Care Advocate

📋 Description

• Own customer inquiries from start to finish, updating customers throughout.
• Primarily inbound live phone support; may flex to email/chat.
• Work a full-time 40-hour/week schedule during operating hours.
• Meet quality and productivity standards for superior service.
• Collaborate with advocates across the company to influence product.
• Use a "search first" approach with internal resources before asking for help.

🎯 Requirements

• Experience: 2+ years in call center/tech/retail/hospitality; 1+ year benefits role.
• Technical: comfortable with multiple tech tools (Salesforce, Slack, Confluence, NICE).
• Collaborative: team player ready to wear multiple hats.
• Accountable: proactive problem solver, handles inquiries to completion.
• Manages Stress: thrives in dynamic environment and asks for help when needed.
• Great written and verbal communication; clear explanations of tech concepts.

🎁 Benefits

• Benefits and equity (RSUs) included.
• Total Rewards philosophy and resources.
• Hybrid work with 2-3 in-office days in SF/Denver/NYC.
• Equal opportunity employer and inclusive culture.
• Ongoing learning, development, and performance feedback.
• AI-enabled tools and learning opportunities.