Beneficial Deployments Customer Success Manager, Scaled Partnerships

📋 Description

• Own scaled engagement for a broad portfolio, driving activation and impact.
• Design and run one-to-many programs (workshops, cohorts, webinars) to accelerate adoption.
• Provide technical guidance; shape AI roadmaps for mission-aligned outcomes.
• Create focus for peer exchange; elevate customer voices and lessons.
• Channel customer feedback to product and mobility teams to shape roadmaps.
• Partner with cross-functional teams on engagement strategy and enablement playbooks.
• Establish structured feedback cadence across a 1-year program.

🎯 Requirements

• 3-5+ years in customer-facing roles (CSM, partnerships, programs).
• Experience with nonprofit, public sector, or purpose-led orgs.
• Digital-first or tech-touch engagement experience.
• Systems thinking and process orientation; build repeatable playbooks.
• Data-driven mindset; analyze engagement signals and outcomes.
• Technical aptitude and AI enthusiasm; translate concepts for diverse audiences.

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Nice office space