This person is an energetic, growth-minded,team player that thrives in day-to-day responsibilities without losing sight of the end goal.A team member at this level possesses the intuition and proactive problem-solving capabilities needed to navigate challenges and opportunities that arise inevery daywork.
As an essential part of the cross agency team, a Senior Manager is
an approachable and highly responsive, reliable resource in projects thatrelatesto the client, the relationship, and their business.They are expected tobe the expertin any project they oversee and manage it flawlessly and independently.
With an always curious mindset, this person takes on new projects withconfidence, andis comfortable managing cross-functional initiatives and partnering withdiversely-skilledteams.
To succeed in this role, you
must
be highly organized and able to perform multiple tasks for different teams / clients on an ongoing basis. They are an operational “go-getter” or “do-er” as well as a thinker.They support the teamleadon day-to-day client and creative deliverables by managing projects from brief through execution and all the meetings, notes, and details involved. Our ideal candidate is able to manage daily responsibilities,adaptableto project deliverablechangesand actively participate in cross-functional team ideation sessions. They are a part of the client relationship and handle themselves professionally in all communications.
Their ongoing engagement with the team will reinforce client confidence in driving their business and the successful growth of our agency by being an essential part of the Account Management team.

Summary

Resourceful, highly responsive - Critical to core team

Proactive/anticipatesproject needs

Team player

Client project expert

Client and competitive knowledge

Built credibility through proactive management

Acting more independently on tasks

Can manage multiple projects

Responsibilities:

CLIENT:

Contribute
to Client relationships

Be the primary point of contact for client counterpart and cross agency team in managing the daily activities for cross-channel initiatives and annual plans

Exhibit a thorough understanding of the client’s brand,objectives, and operations to successfullyaccomplishdeliverables that meet client expectations across the whole brand spectrum

Manage relationships with key clients and strategic team members active in the day-to-day execution of integrated projects, and manage up appropriately

CREATIVE:

Recognize
the conditions for whole brand thinking

Apply independent, critical thinking and contribute ideas in cross-functional team settings across creative, strategy, media, PR, and production disciplines

Work closely with account director to support Whole Brand integrated projects, proactivelyanticipateand solve problems,identifyopportunities for efficiencies and growth, and ensure proper communications and team direction

COLLABORATION:

Excellence in communications &
proactive team connector

Embraces a diverse and inclusive environment where each team member feels they can bring their best self, be respected and seen

Lead and uphold the conditions for constructive team member meetings, client reviews, and strategic team member engagements that inspire quality outputs and drive brand success

Partner closely with Project Management to understand the timing, workflow, and project deliverablesin order tomanage client expectations and toanticipateteam needs/client needs

Partner with project management to effectively manage resources and budgets

Contribute toBarkleyOKRPculture, growth, and success through participation in key agency forums and initiatives, department and agency-wide meetings, new business opportunities, etc.

Qualifications:

Self-starter with the ability tooperateboth strategically and tactically in a fast-paced, deadline-driven environment

Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders

Ability to run projects independently with minimal supervision

Excellent written and verbal communication skills; capable of effectively articulating both strategic recommendations and detailed tactical plans

Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads

Demonstrated success in a cross-functional team environment

Ability to juggle multiple projects and clients at once, while correctly prioritizing

4+ years relevant work experience; previous agency experience preferred

Digital experience with production experience is and preferred

BarkleyOKRP’s Commitment to Diversity & Inclusion

We believe being radically diverse and inclusive is the key to becoming one of the world’s great creative idea companies. By embracing everything that makes our partners who they are and what makes them unique to the world around them, we create the conditions and capacity to help creative, original thinking thrive.
BarkleyOKRP is committed to Diversity, Equity, Inclusion and Belonging as part of our corporate strategic goals, supported by a formal DEI+B program, Employee Resource Groups, Director of Diversity leadership and agency commitment to The Brand Lab, Creative Accelerator, Fellowship, MAIP, and BLAC.

Senior Client Experience Manager

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