Client Experience Manager

 At BarkleyOKRP, we are on the front lines of a world-class idea company. We are looking for a Client Experience team member who is prepared to change the trajectory of brands by creating the conditions for trusted relationships and world-class work. This person will be expected to contribute to a diverse and inclusive environment where each team member can bring their best self. If you want to learn what you're capable of when surrounded by top talent working on innovative brands, let's talk. This person is an energetic, growth-minded, team player that thrives in day-to-day responsibilities without losing sight of the end goal.   A team member at this level possesses the intuition and proactive problem-solving capabilities needed to navigate challenges and opportunities that arise in every day work.  As an essential part of the cross agency team, a SM is an approachable and highly responsive, reliable resource in projects that relates to the client, the relationship, and their business.  They are expected to be the expert in any project they oversee and manage it flawlessly and independently.  With an always curious mindset, this person takes on new projects with confidence, and is comfortable managing cross-functional initiatives and partnering with diversely-skilled teams. To succeed in this role, you must be highly organized and able to perform multiple tasks for different teams / clients on an ongoing basis. They are an operational “go-getter” or “do-er” as well as a thinker.  They support the team lead on day-to-day client and creative deliverables by managing projects from brief through execution and all the meetings, notes, and details involved.  Our ideal candidate is able to manage daily responsibilities, adaptable to project deliverable changes and actively participate in cross-functional team ideation sessions.  They are a part of the client relationship and handle themselves professionally in all communications. Their ongoing engagement with the team will reinforce client confidence in driving their business and the successful growth of our agency by being an essential part of the Account Management team.

Responsibilities:

CLIENT: Contribute to Client relationships

• Be the primary point of contact for client counterpart and cross agency team in managing the daily activities for cross-channel initiatives and annual plans
• Exhibit a thorough understanding of the client’s brand, objectives, and operations to successfully accomplish deliverables that meet client expectations across the whole brand spectrum
• Manage relationships with key clients and strategic team members active in the day-to-day execution of integrated projects, and manage up appropriately

CREATIVE: Recognize the conditions for whole brand thinking

• Work closely with account director to support Whole Brand integrated projects, proactively anticipate and solve problems, identify opportunities for efficiencies and growth, and ensure proper communications and team direction

COLLABORATION: Excellence in communications & proactive team connector

• Lead and uphold the conditions for constructive team member meetings, client reviews, and strategic team member engagements that inspire quality outputs and drive brand success
• Partner closely with Project Management to understand the timing, workflow, and project deliverables in order to manage client expectations and to anticipate team needs/client needs 
• Partner with project management to effectively manage resources and budgets
• Contribute to BarkleyOKRP culture, growth, and success through participation in key agency forums and initiatives, department and agency-wide meetings, new business opportunities, etc.

Qualifications:

• Experience in media client + digital work preferred
• Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment
• Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders
• Ability to run projects independently with minimal supervision
• Excellent written and verbal communication skills; capable of effectively articulating both strategic recommendations and detailed tactical plans
• Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads
• Demonstrated success in a cross-functional team environment
• Ability to juggle multiple projects and clients at once, while correctly prioritizing
• 4-5+ years relevant work experience; previous agency experience preferred

BarkleyOKRP’s Commitment to Diversity & Inclusion

• We believe being radically diverse and inclusive is the key to becoming one of the world’s great creative idea companies. By embracing everything that makes our partners who they are and what makes them unique to the world around them, we create the conditions and capacity to help creative, original thinking thrive. 
• BarkleyOKRP is committed to Diversity, Equity, Inclusion and Belonging as part of our corporate strategic goals, supported by a formal DEI+B program, Employee Resource Groups, Director of Diversity leadership and agency commitment to The Brand Lab, Creative Accelerator, Fellowship, MAIP, and BLAC.