Backup Care Specialist

📋 Description

• Provide top-notch customer service to all clients and providers.
• Ensure high client satisfaction by listening to needs and educating on benefits options.
• Conduct research and provide backup care referrals for fulfillment requests.
• Document case information in LifeCare CRM and log all support issues with call-tracking tools.
• Collaborate with internal team to ensure service quality and meet performance standards.
• Process backup care reimbursement requests as needed.

🎯 Requirements

• Associate's or Bachelor's Degree preferred.
• Familiarity or experience in a child care and/or adult care setting.
• Top-notch customer service skills are required.
• Strong attention to detail and adherence to call center metrics.
• Outstanding analytical, organizational, and time management skills.
• Excellent written and oral communication; demonstrated active listening and interpersonal skills.

🎁 Benefits

• Perks and benefits: here.