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customer support vendor management care coordination emergency response bilingual english spanish📋 Description
- Engaging directly with members to understand backup care needs.
- Identify and engage reliable vendors for backup care requests.
- Expand the Care Network with local providers, including private caregivers.
- Manage end-to-end delivery of immediate and sustainable care solutions.
- Identify at least one viable backup care solution within 4-6 hours of request.
- Collaborate with Care Operations to refine best practices.
🎯 Requirements
- Bachelor’s degree in healthcare or child development is a plus but not required.
- 5+ years childcare or senior care experience, especially backup care.
- Bilingual in English and Spanish is a plus.
- Proven track record of supporting families in need.
- Exceptional communication and interpersonal skills.
- Strong problem-solving and sense of urgency.
🎁 Benefits
- Salary: $24-$29/hour, depending on shift and experience.
- Remote work environment.
- Retirement savings with company match.
- Mental health benefits.
- Sick days.
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