Backup Care Specialist

📋 Description

• Provide top-notch customer service to clients and providers.
• Educate clients on benefits options based on needs.
• Research and provide backup care referrals for fulfillment.
• Document requests in LifeCare CRM and track progress.
• Log and track all support issues with call-tracking tools.
• Collaborate with internal teams to fulfill requests.

🎯 Requirements

• Associate's or Bachelor's Degree preferred.
• Familiarity with child care and/or adult care settings.
• Top-notch customer service skills required.
• Strong attention to detail and call center metrics.
• Outstanding analytical, organizational, and time management skills.
• Excellent written and oral communication; active listening.
• Excellent computer literacy and keyboarding skills.

🎁 Benefits

• Pay rate: $20-$22/hr.
• Health, life, and disability insurance.
• 401(k) with employer matching.
• Paid holidays and PTO.
• Annual bonuses and incentives.
• Hybrid work environment.