Backup Care Specialist

📋 Description

• Provide top-notch customer service to clients and providers.
• Ensure client satisfaction by listening and educating on benefits options.
• Conduct research and provide backup care referrals during fulfillment.
• Document request details in LifeCare CRM and track cases with tools.
• Collaborate with internal team to fulfill requests.
• Meet call center metrics and performance standards.

🎯 Requirements

• Associate’s or Bachelor’s Degree preferred.
• Familiarity with child care and/or adult care settings.
• Top-notch customer service skills are required.
• Strong attention to detail and adherence to call center metrics.
• Analytical, organizational, and time management skills.
• Excellent written and oral communication; active listening and interpersonal skills.
• Excellent computer literacy and keyboarding skills.

🎁 Benefits

• Pay rate: $20-$22/hr (non-negotiable)
• Health, life, and disability insurance
• 401k with company match
• Paid holidays and PTO