Junior Technician Escalation Hub

Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

Back Market is the world’s leading refurbished electronics marketplace with a team of more than 650, powering operations in 16 countries (and counting!).

Back Market is undergoing meteoric growth and has raised $884 million, with a valuation of $5.7 billion. Our mission is simple: empowering people to buy tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact.

Be part of a great and growing adventure that will change the way the world consumes tech.

Help us overcome a key strategic challenge for Back Market and the refurbished industry: improve the customer experience to align our standards on the new players ! Our vision: no more reason to buy new! We meet or exceed expectations with a seamless purchase, swift and reliable delivery, great quality items, and top-notch after-sales service.

To achieve it, we are the first marketplace to take over all After Sales service from our sellers. Customer Care by Back Market (CCBM) is an ongoing foundational project in line with our crazy ambition - which makes it an exciting time to join the Care department.

YOUR MISSION (IF YOU ACCEPT IT): 🏅

• Solve customer technical issues, provide technical guidance, phone call or email support, with a white glove approach

• Assess warranty status on technical claims and be the technical trusted third party with sellers and customers.

• Create and maintain a knowledge base solutions to help our customers.

• Build strong relationships with members of the Care department, the innovation Lab (and more!) to fully leverage your impact.

YOU ARE IN THE RIGHT PLACE IF: ⭐

• You are super curious about the tech and/or repair/refurbished industry

• You have excellent writing and speaking skills in French and English, an extra language is a bonus

• You have good technical background

  • Especially on smartphones (iPhone and Androids) and computers (Windows and Mac)

  • Additional background on another category (Gaming, camera…) is welcome

• You ideally have prior experience in Customer Care / service (not mandatory) - A good understanding of the digital business/ about the e-commerce sector is a big bonus!

• You are the go-to person of your friends and relatives when they have a tech issue

WHY SHOULD YOU JOIN US ? ✌🏼

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:

- A mission driven work environment where your day to day makes an impact on the planet. Seriously.

- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.

- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.

We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications.

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.