Junior Disputes Analyst - 12 months contract

Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

About the role:

As a Junior Disputes Analyst within the Customer Care team, you will support the "Fraud Cares" initiative by triaging and managing commercial chargeback cases and pre-dispute notifications. Working closely with both Care and Fraud teams, you'll proactively analyze payment dispute notifications to resolve customer issues and minimize chargeback losses within dispute timelines. By doing so, you'll improve customer satisfaction while protecting company revenue. You'll investigate claim validity, analyze dispute patterns, and contribute to chargeback defense processes while learning from experienced Care and Fraud professionals. This is an ideal role for growth in a dynamic, fast-paced environment.

Your Mission (If You Accept It):

• Ensuring our customers are receiving the best experience by preventing long, drawn-out issue resolution processes

• Serve as point of triage/escalation for dispute-related customer issues, directing cases to appropriate stakeholders for clean resolution and improved customer satisfaction

• Prepare compelling defense documents with strong evidence to contest illegitimate chargebacks and disputes

• Work within dispute timelines to ensure timely resolution while documenting case findings and maintaining clear records

• Process resolutions autonomously when appropriate: customer messaging, refund processing, seller communication, enforcement of policies

You’re At The Right Place If:

• You have experience with disputes/chargebacks or have a previous experience in customer care (could be an internship, an apprenticeship or a first full-time role)

• You have strong analytical and writing skills with ability to assess dispute validity, gather evidence, and craft persuasive defense arguments

• You are an excellent communicator—written, verbal, interpersonal, negotiation—and are fluent in English (bonus points for French/Spanish/Italian!)

• You have excellent time management and ability to work within strict dispute timelines

• You have a strong sense of confidentiality and integrity when handling disputes

• You demonstrate autonomous decision-making capabilities within defined parameters, and adaptability when facing complex dispute scenarios