Background Verification Analyst

📋 Description

• Review and analyze criminal records to assess eligibility and mitigate risks.
• Develop expertise in screening software and maintain FCRA compliance.
• Manage inquiries from clients and consumers via phone and email.
• Provide guidance to clients on next steps in the screening process.
• Deliver accurate and timely updates on open tasks to stakeholders.
• Assist peers with workload management and problem resolution.

🎯 Requirements

• Strong attention to detail and ability to work in a fast-paced environment.
• Quick adaptability to new processes and procedures.
• Excellent verbal and written communication skills.
• Ability to follow established rules and regulations.
• Professional attitude with the ability to collaborate effectively.
• Capability to manage and de-escalate high-stress conversations over the phone.

🎁 Benefits

• Flexible remote and hybrid work options, with generous vacation.
• Medical, dental, and vision coverage, including fertility benefits.
• HSA/FSA options and employer-paid disability benefits.
• 401(k) with employer matching.
• Wellness programs, onsite gym access, mental health resources, and EAP.
• Entrata Cares volunteer and charity programs.