Related skills
stakeholder management process documentation business analysis credit collections📋 Description
- BA experience (8-12 yrs) with customer journey design and process docs
- Prefer Retail Fraud, Credit, and Collections domain
- Work across business and tech teams to improve fraud journeys
- Experience in requirements gathering and stakeholder management
- Excellent communication in fast-paced, cross-functional teams
- Location: Bengaluru / Hyderabad
🎯 Requirements
- Strong BA experience with exposure to customer journey design, process documentation, and streamlining
- Retail Fraud, Credit, and Collections domain experience
- Ability to work across business and technology teams to design and improve customer servicing and fraud mitigation journeys
- Experience in requirements gathering, documentation, and stakeholder management across multiple functions
- Prior HSBC experience is preferred
- Excellent communication skills in fast-paced, cross-functional environments
🎁 Benefits
- Tolerant, open culture valuing diversity, inclusivity and creativity
- Career advancement with no forced hierarchy
- Work on transformative projects with leading banks, insurers, and payments providers
- Collaborative, inclusive environment with global teams
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