B2B Support Specialist

Added
3 days ago
Type
Full time
Salary
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Related skills

crm hubspot sales google sheets excel

πŸ“‹ Description

  • Hybrid B2B sales role driving revenue through high-velocity support.
  • Serve as primary concierge guiding clients from inquiry to delivery.
  • Manage end-to-end transactional orders and upsell opportunities.
  • Provide same-day response time (Mon-Fri) for inquiries.
  • Document FAQs and build templates for scalable workflows.
  • Uphold customer retention and recovery through issue resolution.

🎯 Requirements

  • 2–4 years in sales support, account management, or retail ops.
  • Strong verbal and written communication, high-touch client service.
  • CRM proficiency; HubSpot preferred.
  • Analytical skills with Google Sheets/Excel (vlookups, pivots).
  • E-commerce experience; self-service tools and platforms.
  • Product knowledge: embroidery, screen printing, and delivery timelines.

🎁 Benefits

  • Bonus and equity may be provided.
  • Remote work option with flexible schedule.
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