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salesforce onboarding zendesk care coordination hipaa📋 Description
- Lead and manage the Care Coordination team for MTM programs.
- Oversee onboarding, eligibility verification, and order support.
- Ensure reliable meal delivery while maintaining payer compliance.
- Collaborate with Finance and Revenue Operations to minimize claim denials.
- Drive operational rigor and continuous improvement in a regulated healthcare setting.
- Align workflows with contractual and program requirements.
🎯 Requirements
- 3-5 years in Healthcare Operations, Care Coordination, or Healthcare Program Management
- Experience with healthcare payers, providers, or value-based programs
- Proven experience managing frontline operational teams
- Strong knowledge of healthcare workflows and HIPAA compliance
- Ability to translate contractual/clinical requirements into processes
- Familiarity with Zendesk, Salesforce, or healthcare CRM platforms
🎁 Benefits
- Health Insurance coverage
- 401k Plan
- Stock Options on Day 1
- Bi-annual performance bonus
- PTO and paid sick days
- 5-year Sabbatical (4 weeks)
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