Related skills
crm salesforce german google workspace zendesk📋 Description
- Provide client support across multiple channels (email, chat, and phone).
- Resolve complex client issues, including billing and account questions.
- Operate within quality, productivity, and operational metrics.
- Follow knowledge bases and processes per contact reason.
- Meet quality standards and SLAs for first reply and full resolution.
- Escalate critical cases with SLA breaches to leadership.
🎯 Requirements
- High School/technical school completed; degree a plus.
- Experience in multi-channel Customer Service (email, chat, phone).
- CRM knowledge (Zendesk, Salesforce, etc.).
- Excellent grammar; strong computer skills; Google Workspace a plus.
- Native German and proficient English.
🎁 Benefits
- Free Gold membership with gyms, programs, and wellness resources; up to 3 family members.
- Health insurance.
- Hybrid/remote options; home-office setup reimbursement and monthly work allowance.
- Minimum 25 days paid holiday per year; extra days based on tenure (up to 5) plus birthday holiday.
- 100% paid parental leave; extended leave and ramp-back for birth parents.
- Career growth: access to platforms, development roadmap, internal opportunities.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!