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crm forecasting salesforce renewals upsell📋 Description
- Maintain regular outreach to ensure ongoing engagement and retention
- Uncover upsell opportunities via open questions, product knowledge, and reviews
- Coordinate Azul resources across sales, SE, CS, and Support
- Monitor customer engagement and health scores to assess renewal risk
- Develop quotes and renewal opportunities in Salesforce.com
- Understand and implement pricing/discounting practices to reduce churn
🎯 Requirements
- BA/BS or equivalent preferred
- 5+ years renewal sales or sales experience
- IT departments/IT management experience preferred
- Experience with Salesforce.com opportunity management
- Strong written and verbal communication skills
- Organized, detail- and process-oriented
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