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About Axon

Axon is seeking an IT Support IV to join our Corporate IT team in San Francisco. This role delivers frontline desktop and application support to Axon employees, helping maintain a productive and secure computing environment.

Role overview

The IT Support IV provides escalation-friendly, hands-on support for Windows and macOS devices, troubleshoots hardware and software issues, and collaborates with IT colleagues on deployments, security, and process improvements.

Responsibilities

Provide timely desk-side, remote, and phone support for employees across the company.
Troubleshoot hardware, software, network, and account issues; document resolutions in the ticketing system.
Configure, image, and deploy hardware; maintain asset inventory and lifecycle management.
Assist with onboarding and offboarding, access provisioning (Active Directory, VPN, SSO), and user education.
Collaborate with IT teammates on projects, security hygiene, and endpoint management.
Maintain and update knowledge base; participate in process improvements and training.

Qualifications

3+ years of IT support or related experience in a corporate environment.
Proficiency with Windows and macOS; familiarity with Active Directory, VPN, and endpoint management.
Strong troubleshooting and customer service skills; ability to manage multiple priorities.
Bachelor’s degree preferred but not required.

Benefits

Competitive salary and benefits package.
Health, dental, and vision coverage; 401(k) with company match.
Paid time off, holidays, and wellness programs.

About the role

Location: San Francisco, CA (onsite). This position is part of Axon’s Corporate IT team.

Axon