Related skills
salesforce terraform cloudformation aws lambda📋 Description
- Ensure customer success building and launching Amazon Connect solutions
- Conduct ROI-driven tech assessments to move to CCaaS on AWS Connect
- Facilitate business process reviews to identify customer requirements
- Educate customers on AWS value and discuss cloud deployment architecture
- Lead discovery to build ROIs and present ROI delivery estimates
- Translate requirements into contact center design using AWS services
🎯 Requirements
- Customer-facing contact center experience
- Integrations across WFM, CRM, and contact center solutions
- Hands-on scripting in Python/Java/Node.js and API integrations
- CloudFormation, Lambda, Lex, and Call Center Routing expertise
- AWS CDK and Terraform for infrastructure as code
- Salesforce Service Cloud knowledge and Salesforce Admin certification
🎁 Benefits
- Remote and in-person work options
- Travel up to 25% for some roles
- Flexible, trust-based culture
- Collaborative environment with open executive town halls
- Team celebrations and events
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