Related skills
salesforce terraform cloudformation aws lambda📋 Description
- Ensure customer success in building and launching Amazon Connect.
- Conduct ROI-driven assessments to justify CCaaS on AWS Connect.
- Facilitate business process reviews to identify requirements.
- Educate customers on AWS value and participate in architecture discussions.
- Lead discovery, build ROIs, and present ROI estimates.
- Translate requirements into contact center design using AWS services.
Qualifications
- Advanced knowledge of AWS services and cloud architecture.
- Salesforce knowledge and familiarity with Salesforce Service Cloud.
- Experience with WorkForce Management solutions.
- IaC experience with AWS CDK and Terraform.
- Automation tools for CI/CD (Jenkins, GitLab CI/CD, CodeDeploy).
- Contact center architecture knowledge.
🎁 Benefits
- Remote and in-person options with HQ in Massachusetts and regional hubs.
- Travel up to 25% for eligible roles.
- Flexible schedule; trust over hours.
- Collaborative culture with town halls and feedback.
- Team celebrates successes and has fun together.
- Opportunity to work with AI, Agentforce, and Accenture.
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