Related skills
salesforce terraform cloudformation aws lambda📋 Description
- Ensure customer success building and launching Amazon Connect solutions.
- Conduct tech assessments to identify ROI and move to CCaaS AWS Connect.
- Facilitate business process reviews to identify requirements.
- Educate customers on AWS value and discuss cloud deployment.
- Lead discovery for ROI, deliver ROI presentations and estimates.
- Translate requirements into contact center design using AWS services.
🎯 Requirements
- Customer-facing contact center experience
- Experience integrating WFM, CRM, and contact center solutions
- Hands-on scripting/coding (Python, Java, C#, .NET, Node.js)
- API integration experience
- Knowledge of CloudFormation, CDK, Terraform
- Salesforce Service Cloud familiarity
What’s it like to be a part of NeuraFlash, Part of Accenture?
- Remote & In-Person: work remotely or from HQ/hubs
- Travel: up to 25% travel
- Flexibility: trust-based schedule and outcomes
- Collaboration: team input valued; executives host town halls
- Celebrate Often: culture with events and celebrations
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