Related skills
salesforce terraform cloudformation aws cdk📋 Description
- Ensure customer success with Amazon Connect solutions
- Conduct ROI-driven assessments to move to CCaaS on AWS Connect
- Facilitate business process reviews to capture requirements
- Educate customers on AWS value; participate in architecture discussions
- Lead discovery, build ROIs, and deliver ROI presentations
- Translate requirements into contact center design using AWS services
🎯 Requirements
- Customer-facing contact center experience
- Integrations across WFM, CRM, and contact center solutions
- Experience with WebRTC and SIP
- Scripting/coding experience (Python, Java, C#, .NET, Node.js)
- CloudFormation, Lambda, Lex, and Call Center Routing experience
- Salesforce knowledge and familiarity with Salesforce Service Cloud
🎁 Benefits
- Remote or in-person work options with HQ or regional hubs
- Travel up to 25% for certain roles
- Flexible schedule focused on outcomes
- Collaborative culture with executive town halls
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