Ensure customer success with Amazon Connect solutions.
Conduct ROI-focused tech assessments for CCaaS AWS Connect.
Translate requirements into contact center design; lead architecture discussions.
Lead discovery, build ROIs, and deliver ROI presentations.
Mentor technical teams; ensure on-time delivery, budget, quality.
Liaise between technical teams and stakeholders; drive best-practice design.

🎯 Requirements

Customer-facing contact center experience.
Integrations across WFM, CRM, and contact center solutions.
API integration and WebRTC/SIP familiarity.
Hands-on scripting: Python, Java, Node.js.
AWS certifications and cloud architecture expertise.
Salesforce knowledge and Service Cloud familiarity.

🎁 Benefits

Remote and in-person options; unified team.
Travel up to 25% for certain roles.
Flexible work culture; trust and results over hours.
Open collaboration; town halls and feedback.
Celebrate successes with team events.

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