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salesforce node.js java cloudformation aws📋 Description
- Support customers adopting Amazon Connect for successful deployments.
- Conduct tech assessments to justify CCaaS AWS Connect, improving agent experience.
- Educate customers on AWS value and participate in architectural discussions for cloud deployment.
- Lead business process reviews and document requirements to guide design.
- Translate high-level goals into actionable user stories for dev teams.
- Act as liaison between stakeholders, clearly communicating concepts and priorities.
- Work with Solution Architects to review designs and ensure best practices.
🎯 Requirements
- Customer-facing contact center experience
- Integrations across WFM, CRM, and contact center solutions
- WebRTC and SIP protocols/APIs
- Scripting: Python, Java, Node.js
- AWS cloud architecture knowledge
- Salesforce Service Cloud familiarity
- API integration experience
- Automation tools: Jenkins, GitLab CI/CD, CodeDeploy
🎁 Benefits
- Remote and in-person options; HQ in MA or regional hubs
- Travel up to 25% for certain roles
- Flexible schedule and culture of trust
- Executive town halls and collaborative culture
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