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salesforce cloudformation aws lambda api integration📋 Description
- Ensure customer success building and launching Amazon Connect solutions.
- Conduct technology assessments to justify CCaaS on AWS Connect.
- Facilitate business process reviews to capture requirements.
- Educate customers on AWS value; discuss architectures for cloud deployment.
- Lead discovery, build ROI, and present ROI estimates.
- Translate requirements into contact center designs using AWS services.
🎯 Requirements
- Customer-facing contact center experience
- Experience integrating WFM, CRM, and contact center solutions
- Experience with WebRTC and SIP APIs
- Hands-on scripting: Python, Java, C#, .NET, Node.js
- Strong communication with executives, IT management, and customers
- API integration experience
- AWS services and cloud architecture knowledge
🎁 Benefits
- Remote or in-person options; HQ in Massachusetts or regional hubs
- Travel up to 25% for certain roles
- Flexible, trust-based culture
- Collaborative with executive town halls and updates
- Celebrate team successes together
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