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salesforce lambda python sip webrtc📋 Description
- Ensure customer success in building and launching Amazon Connect solutions.
- Conduct tech assessments to justify CCaaS AWS Connect adoption (ROI).
- Facilitate business process reviews to identify requirements.
- Educate customers on AWS value; participate in cloud architecture discussions.
- Lead discovery, build ROIs, and deliver ROI presentations.
- Translate requirements into contact-center design leveraging AWS services.
🎯 Requirements
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with WebRTC and SIP
- Hands-on scripting/coding (Python, Java, C#, .NET, Node.js)
- Advanced knowledge of AWS services and cloud architecture
- Salesforce knowledge and familiarity with Salesforce Service Cloud
🎁 Benefits
- Remote and in-person options; HQ in MA or regional hubs
- Travel up to 25% for certain roles
- Flexible schedule; trust-based culture
- Collaborative team; town halls and feedback
- Celebrate big and small wins together
- Open feedback culture and empowerment
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